Privacy Policy for The Music Mastery

Effective Date: March 6, 2024

The Music Mastery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or use our website (www.themusicmastery.com), services, and communications platforms, including SMS and email. This Policy is written in accordance with global privacy regulations including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and U.S. A2P 10DLC compliance guidelines.

1. Information We Collect

We collect the following types of personal data from you:

a. Identifying Information

  • Full name

  • Email address

  • Phone number

  • Mailing address (if applicable)

  • Date of birth (optional)

b. Account and Service Data

  • Login credentials (passwords are hashed)

  • Subscription and payment details (via third-party processors)

  • Session attendance and usage logs

  • Learning preferences and submitted materials (e.g., Custom Growth Plan)

c. Communications

  • SMS, email, and messaging interactions

  • Customer support conversations

  • Inbound and outbound phone call metadata

d. Technical Data

  • IP address

  • Device identifiers

  • Browser type and settings

  • Pages visited, referral URLs, time spent on site

  • Cookie IDs (see Section 9)

2. How We Use Your Information

We use your data for the following purposes:

  • To register and manage your account

  • To provide, personalize, and schedule our music lessons

  • To send important service updates (e.g., session reminders, schedule changes)

  • To process payments and manage billing

  • To communicate with you via SMS, WhatsApp, email, or phone calls

  • To improve our services and user experience

  • For internal analytics and performance tracking

  • For legal and compliance obligations

3. Legal Bases for Processing (GDPR)

We process your data under the following lawful bases:

  • Consent – for SMS/email marketing or cookies

  • Contract – to deliver services you purchase from us

  • Legitimate Interest – improving user experience, fraud prevention

  • Legal Obligation – when required to comply with laws

4. Data Sharing & Third Parties

We may share your data with:

  • Service providers (e.g., payment processors, email/SMS platforms like Twilio/SalesMessage, Zoom)

  • Analytics tools (e.g., Google Analytics)

  • Advertising partners (only if consented)

  • Legal authorities if required to do so

We do not sell your personal data to third parties.

5. International Data Transfers

If you are located outside of Lebanon, your information may be transferred to, and processed in, countries outside your country of residence. When we transfer data internationally, we apply appropriate safeguards under GDPR (such as Standard Contractual Clauses).

6. Data Retention

We retain personal data as follows:

  • Active accounts: as long as needed to provide services

  • Inactive accounts: up to 2 years unless otherwise requested

  • Financial records: minimum 7 years (for tax compliance)

  • Call and session recordings: up to 12 months

7. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Delete your data ("Right to be Forgotten")

  • Object to or restrict processing

  • Withdraw consent (for marketing or cookies)

  • Data portability

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at: hello@themusicmastery.com

8. Children’s Privacy

We do not knowingly collect personal data from children under 13 without parental consent. If we discover such data has been collected, we will delete it immediately.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember login status

  • Track user engagement

  • Personalize content

  • Run analytics

You may opt out of non-essential cookies via the cookie banner on our website or through browser settings.

10. SMS & Email Communication Policy (10DLC Compliance)

By providing your phone number and/or email, you consent to receive communications related to your lessons, reminders, promotions, or support via:

  • SMS messages (A2P 10DLC compliant)

  • Email

  • WhatsApp or similar platforms

You may opt out of marketing messages at any time by replying STOP (SMS) or clicking Unsubscribe (email). Standard messaging/data rates may apply.

We only send SMS through registered 10DLC phone numbers in compliance with U.S. carrier and regulatory standards.

11. Security Measures

We take appropriate security measures to protect your data, including:

  • SSL encryption

  • Firewalls and access controls

  • Employee confidentiality agreements

  • Regular backups and audits

12. Policy Updates

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or banner on our website. Please review this page periodically.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Contact Information

For questions or to exercise your rights:

The Music Mastery LLC
8 The Green # 18161
Email: hello@themusicmastery.com
Phone: +1 (747)-374-2388